FAQ

HOW LONG DOES SHIPPING TAKE?

We make our best effort to ship in-stock items within 2-3 business days after your order is placed.

I DID NOT RECEIVE AN ORDER CONFIRMATION.

Check your spam/junk folder for the confirmation email. If you still don't see the confirmation please email us at info@modmademarket.com with your information and we will look into the issue and reply with an updated confirmation!

HOW DO I RETURN?

Fill out the return form included in your shipment.  Add the return label, also included, and drop in the mail!  Easy peasy. 

I WOULD LIKE TO EXCHANGE SOMETHING, HOW DO I BEGIN?

If you need a different size or style please return the item you want to exchange and place a new order for the item/size you would like instead.

I’D LIKE TO RETURN FOR A REFUND, BUT MY ORIGINAL CARD IS NO LONGER VALID.

We can safely refund the original card, as banks will reroute the refund on their end. If the card is expired or cancelled, your new card will be credited with the refund. In the rare case that you don't have a new card, the bank will usually send the refund to your bank account.

DO YOU HAVE A PHYSICAL LOCATION

No, but we hope to one day!  Be sure to follow us on Facebook (Modmade Market) or Instagram (@shopmodmademarket) to find out about our local pop-ups in St. Louis, Nashville, and Bowling Green KY!

 

Don't see the answer to your question?  Email us at info@modmademarket.com and we’d be happy to help!